Administrative Assistant / Front Desk - PRN
Company: Exceptional Healthcare Inc.
Location: Yuma
Posted on: March 13, 2023
Job Description:
The Administrative Assistant (AA) will be responsible for
performing all functions necessary to maintain the efficient
workflow of all front desk receptionist duties.Essential Duties &
Responsibilities
- Greet all patients as they arrive in a friendly, courteous, and
professional manner
- Demonstrate and maintain a working knowledge of customer
service principles, and departmental expectations regarding
customer service
- Document in the computer system all necessary demographic,
insurance, and financial information
- Maintain patient charts; including creating new files, scanning
files into the computer system, filing, shifting, and breaking down
charts
- Responsible for photocopying records and documents for billing
purposes
- Perform clerical duties, including mail delivery, faxing,
copying, and scanning
- Responsible for answering, screening, and directing incoming
phone calls
- Collect co-payments or other applicable financial payments
- Facilitate daily deposits and perform cash reconciliations
- Maintain daily financial log including documenting patient
financial class, amount owed, amount collected, and scanning
completion
- Maintain daily patient log including documenting chief
complaint, time and date of entry, time and date of exit, services
rendered, and discharge/transfer information
- Document patient volumes for the previous day
- Maintain and compile reports and informational packets for
distribution
- Perform any job related to the registration process
- Perform other duties as assignedSafety/Infection Control
- Demonstrate knowledge of and adhere to regulations and
Emergency Center policies and procedures pertaining to safety,
emergency preparedness, infection control, OSHA, fire safety, and
hazardous materialsPerformance Improvement Customer Service
- Participate in performance improvement activities as
necessary
- Maintain confidentiality of patient-related issues and adhere
to all HIPAA rules and regulations.
- Demonstrate effective interpersonal skills
- Treat all patients, visitors, and staff members fairly and with
respect
- Utilize effective communication methods and skills
- Explain all procedures, treatments, and care while remaining
aware of language barriers
- Able to perform care in a non-judgmental manner and recognize
discrepancies between patient and personal beliefsEmergency Center
Policy
- Ensure personal appearance is business casual and professional
at all times
- Responsible for wearing Emergency Center identification at all
times
- Attend all Emergency Center required meetings and in-service
education
- Remain flexible in staffing patterns and resolution of staffing
conflicts; participates in temporary assignments
- Compliance with attendance standards
- Demonstrate flexibility when changes in assignments are
necessarySchedule and Shift
- PRN, Day & Night ShiftRequired Education and Experience
- High school diploma or equivalent
- 1-3 years office experience in a health care setting
- 1-3 years with health care insurances including Workers Comp
and MVA
- Bilingual-Spanish/English
- Previous customer service experience preferred
- Must be able to effectively communicate with customers both in
person and over the telephone
- Must understand -basic medical terminology
- Basic computer skills - -INDEHCPowered by JazzHR
Keywords: Exceptional Healthcare Inc., Yuma , Administrative Assistant / Front Desk - PRN, Administration, Clerical , Yuma, Arizona
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