YumaRecruiter Since 2001
the smart solution for Yuma jobs

Shift Leader

Company: Dunkin Donuts - Quality Brand Group
Location: Yuma
Posted on: January 8, 2021

Job Description:

Shift Leader:NOTE: This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.QUALITY BRAND GROUP:If hired, you will be working for Quality Brand Group LLC, a franchisee of Dunkin' Donuts. Quality Brand Group LLC is a multi-store franchisee with a number of Dunkin' locations in Arizona and Texas. At Quality Brand Group, we take great pride in our ability to create an environment with opportunity for personal growth, where passionate people are trained and empowered to deliver a memorable experience every day, one guest at a time. We promote a friendly environment where all team members and guests are treated with respect and dignity. We are looking for individuals who want to be part of a successful, energized team. The Shift Leader position described below can either be temporary employment while going to school or working towards another career, or if desired, a development pathway to a successful long-term career in restaurant management depending on the commitment level and end desires of the individual team member. Most of our current Restaurant Managers were Shift Leaders before becoming Restaurant Managers. Regardless of your desires we strive to make our stores fun, passionate places to work.SHIFT LEADER Job Profile:SummaryShift Leaders are responsible for management of the processes and people needed to deliver great and friendly guest experience during their assigned shift. They oversee the preparation of products according to operational and quality standards and manage the service provided by the store team to deliver a great guest experience.Shift Leaders are responsible for providing leadership, direction and coaching to Crew Members throughout their shift. Shift Leaders assign crew positions, set shift expectations, motivate team members and, provide timely feedback to correct deficiencies or reward success.Responsibilities include but are not limited to:Managing A Positive Team Environment

  • Arrive in a timely manner to prepare for your scheduled shift.
  • Demonstrate respect and dignity in dealing with others including team members and guests.
  • Follow the communication guideline established in your store.
  • Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
  • Deploy team members appropriately to meet guests' needs and service standards throughout shift.
  • Support training of Crew Members as directed by General Manager or Assistant Manager.
  • Communicate goals and hold team members accountable for performance during shift.
  • Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
  • Ensure restaurant standards and marketing initiatives are properly executed during shift.
  • Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
  • Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
  • Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
  • Comply with all restaurant, Brand, and franchisee policies.
  • Respond positively to coaching and feedback, and show passion for learning.
  • Hold yourself accountable for your designated responsibilities on your shift.
  • Dedicate yourself to learning and being capable of executing multiple tasks.Being Passionate About Operational Excellence
    • Always view our guests as our highest priority and ensure that each guest is highly satisfied with his/her experience before leaving the restaurant.
    • Feel empowered to respond to specific guest needs and resolve problems with a sense of urgency.
    • Adhere to established Brand and Quality Brand Group LLC standards and systems, delivering quality food and beverage to each guest as communicated during training.
    • Follow all safety, food safety and sanitation guidelines including compliance with all applicable laws.
    • Maintain a clean and neat work environment, including stocking, taking trash and cardboard out, and complete thorough cleaning of guest areas and restrooms as directed.
    • Adhere to uniform standards including; hat, name tag, clean pressed apron and white collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.MINIMUM QUALIFICATIONS INCLUDE:
      • Must be able to fluently speak/read English
      • Math and writing skills
      • Restaurant, retail, or supervisory experience preferred
      • Guest Focus - anticipate and understand guests' needs and exceed their expectations.
      • Passion for Results - set compelling targets and deliver on commitments.
      • Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
      • Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
      • Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
      • This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.Brand: Dunkin DonutsAddress: 11181 E South Frontage Rd Yuma, AZ - 85367Property Description: 352536 I-8 FortunaProperty Number: 352536

Keywords: Dunkin Donuts - Quality Brand Group, Yuma , Shift Leader, Hospitality & Tourism , Yuma, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Hospitality & Tourism Jobs

Description: Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day -- by offering products that are frequently used (more...)
Company: Dollar General
Location: Blythe
Posted on: 01/20/2021

Crew Member - Restaurant
Description: The Crewmember At Raising Canes, What We Do is serve the Perfect Box, Fast, Friendly, Clean Have Fun A Crewmember has the primary responsibility of providing a positive Customer experience, including (more...)
Company: Raising Cane''s
Location: Yuma
Posted on: 01/12/2021

Retail Merchandiser
Description: Job DescriptionDescription and Requirements As a Premium merchandiser, you'll join an established and fast growing, values-based company representing hundreds of brands across retail locations. Growing (more...)
Company: Premium Retail Services
Location: Blythe
Posted on: 01/20/2021

Delivery Driver - Now Hiring!
Description: Buckle up, hit the open road and start making hungry people happy as a Delivery Driver for Pizza Hut--. That's right, we'll pay you to cruise around in your mobile office - your car - to deliver great (more...)
Company: Pizza Hut
Location: Calexico
Posted on: 01/14/2021

Cashier - Hiring Day
Description: New Year New You Celebrate Not2020 with a Real Career Free Guac This year alone we've promoted close to 11,000 people with more on the way. We're not only open for business, we're growing and hiring (more...)
Company: Chipotle
Location: Yuma
Posted on: 01/11/2021

Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates
Company: The Home Depot
Location: Yuma
Posted on: 01/20/2021

AmeriCorps Service, Team Leader
Description: Travel the country and make an impact on communities in need AmeriCorps NCCC National Civilian Community Corps is a residential service program for young adults who want to lead a tight-knit team while (more...)
Company: AmeriCorps NCCC
Location: El Centro
Posted on: 01/18/2021

General Manager in Training - Retail
Description: Job DescriptionReq ID: 205391 Address: 2931 E. Gila Ridge Rd. Yuma, AZ, 85365 Operations Manager Working at Love---s as an Operations Manager is a very different job. We work hard for our customers and (more...)
Company: Loves Travel Stops & Country Store
Location: Yuma
Posted on: 01/20/2021

Customer Service Representative
Description: Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. Do you love helping others If so, apply now for an instant interview We offer Customer Service Representatives: (more...)
Company: Advanced Call Center Technologies
Location: Somerton
Posted on: 01/16/2021

Description: The Crewmember - At Raising Cane's, What We Do is serve the Perfect Box, Fast, Friendly, Clean Have Fun -- A Crewmember has the primary responsibility of providing a positive Customer experience, (more...)
Company: Raising Cane's
Location: Yuma
Posted on: 01/11/2021

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Yuma RSS job feeds