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Guest Services Team Member

Company: Horne Nissan Yuma
Location: Yuma
Posted on: November 23, 2022

Job Description:

Join Horne Nissan Yuma, where your talent can make a difference. Become a part of an award winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability. Time after time, Horne Nissan Yuma has turned the automotive industry upside down through innovative services and a continual push to be the No. 1 choice for career growth opportunities in the automotive industry. We're looking for people who can make a difference because we believe that an innovative team can accomplish anything!

As part of the Guest Services Department located in Yuma, AZ, the Guest Services Team Member builds business by initiating and receiving phone calls and responding to internet generated leads from customers seeking to purchase automobiles. Timely responses to customer inquiries are critical to setting appointments resulting in sales and achieving customer satisfaction.

ESSENTIAL FUNCTIONS

* Timely response to requests by customers
* Communicate effectively with telephone and Internet customers and prospects.
* Update records and enter customer information into system.
* Set customer appointments for dealership visits.
* Follow up with customers to ensure quality of service.
* Maintain e-mail/phone follow-up schedules for all customers.
* Enhance skills through ongoing training, feedback and quality assurance results.

REQUIRED ABILITIES

* Communicate effectively verbally and in writing.
* Social Media Savvy
* Follow written procedures.
* Take care of the customers' needs.
* Solve practical problems within guidelines.
* Work at a sustained pace and produce quality work.
* Bring energy to the performance of tasks.
* Professional appearance and work ethic
* Great attitude with a high-energy personality
* Complete assigned tasks on a timely basis.
* Adhere to company policies and procedures
* Effective writing ability
* Basic Computer skills
* Ability to make between 100-120 calls to potential customers per day

PREFERRED

* Typing 30+ wpm.
* Other Languages, especially Spanish.
* Experience using Office telephone systems.
* Experience in Customer Service.
* Experience in a Call Center environment.
* Knowledge of standard office equipment.

Compensation: We offer a generous pay plan, employee vehicle purchase program, professional working environment, and job specific training and advancement opportunities. EOE

Job Type: Full-time

Pay: $13.00 per hour

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Evening shift
* Monday to Friday
* Weekend availability
Supplemental pay types:
* Commission pay

Ability to commute/relocate:
* Yuma, AZ 85365: Reliably commute or planning to relocate before starting work (Preferred)

Education:
* High school or equivalent (Preferred)

Language:
* Spanish (Preferred)

License/Certification:
* Driver's License (Preferred)

Work Location: One location%58047475%

Keywords: Horne Nissan Yuma, Yuma , Guest Services Team Member, Hospitality & Tourism , Yuma, Arizona

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