CaptionCall Trainer

Company: Sorenson
Location: Yuma
Posted on: September 15, 2020

Job Description:

CaptionCall Installer/Trainer
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Summary

Help make a difference!

CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.

Essential Duties and Responsibilities

* Install and troubleshoot CaptionCall phones

* Courteously train customers on how to use the phone and its features

* Promote the CaptionCall service

* Assist Outreach Specialist with lead generation activities as needed

* Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business

* Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management

* Complete service calls as assigned

* Accurately maintain customer records

* Complete required reports and submit invoices and feedback on customer interactions

* Retrieve and clean phones of former customers

* Maintain adequate inventory of equipment and supplies in order to service customers

* Adapt to new responsibilities as necessary

* Other duties as assigned

Knowledge/Skills/Abilities Required

* Provide excellent customer service

* Ability to effectively communicate in English through reading, writing, speaking and listening

* Ability to work evenings and weekends as needed

* Ability to drive and travel via air as needed

* Ability to tailor to unique needs of individual customers

* Must be reliable, organized and punctual

* Ability to adapt to constantly changing environments

Experience/Education/Certifications

* High school diploma or equivalent

* Basic computer knowledge and experience

* Sales experience

* Experience working in the hearing health field

* Experience working with senior citizens

Other General Requirements/Additional Notes

* Must have a reliable, licensed and insured vehicle available at all times

* Possess and maintain a valid driver license

* Maintain a good driving record

* Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.

* Must be able to walk, bend, crawl, kneel, lift and move furniture as needed

* Ability to sit and/or stand at a desk and work with a computer for extended periods of time.

* Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

CaptionCall(R), because life is calling.

Equal Employment Opportunity:
CaptionCall(R) is an EOE, Disability/Age Employer

#ZR #captioncall

Keywords: Sorenson, Yuma , CaptionCall Trainer, Human Resources , Yuma, Arizona