Member Services Advocate

Company: Convey Health Solutions
Location: Yuma
Posted on: May 3, 2021

Job Description:

Convey Health Solutions is seeking Customer Service Representatives to join our Call Center Member Operations Team. We are recruiting talented individuals that are looking to join a fast paced and exciting organization. Responsibilities:Update account information such as billing options and changes of address or phone numbersAnswer questions pertaining to mailings sent out by the company periodicallyMake concise and detailed notations as it pertains to member recordsSubmit mail requests for beneficiaries such as ID cardsEducate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverageResearch premium billing discrepancies and prescription claims processed Qualifications/ Requirements:6 months customer service experience is preferredHigh school diploma or equivalentHealthcare and/or pharmacy industry experience a plusGood communications skillsGood computer skillsAbility to multitaskBilingual (Spanish) a plus WHO WE ARE Convey Health Solutions manages a myriad of administrative needs and make it easier for health plans to operate and provide valuable experiences for their members. How so? We focus on building specific technologies and services that uniquely meet the needs of government-sponsored health plans. OUR MISSION To improve health plan operations and elevate the customer experience. OUR VISION Empowering health plans to excel through technology, service and advisory experience. OUR VALUES Integrity First - Inspired Teamwork - Compliance Matters Equal Opportunity Employer Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledConvey Health Solutions, Inc.Yuma, Arizona

Keywords: Convey Health Solutions, Yuma , Member Services Advocate, Other , Yuma, Arizona