Purpose of Job
Within defined guidelines and framework, facilitates the
financial security of members through needs-based sales and/or
service conversations on multiple Banking lines of business or
product set(s). Serves members in a consistent and compliant way by
identifying immediate and underlying financial needs and responding
with relevant solutions. Deepens and retains member relationships
through offering USAA Banking products and services.
We are currently seeking talented Bank Sales and Service Contact
Center Representatives for our Phoenix AZ. location for future
opportunities in 2021.
Click on link below to watch USAA Banking and Insurance Customer
Come join our award winning team! USAA was recently recognized
by Forbes as one of the Best Employers in the U.S. and FORTUNE
magazine highlighted us as one of the World's Most Admired
Companies. We are proud to consistently receive outstanding awards
and ratings for member service, employee well-being and financial
strength. Everything that happens at USAA is based on our core
values: Service, Loyalty, Honesty, and Integrity. These are the
foundations of how we do business with our members, as well as how
we treat each other.
As a Bank Sales and Service Contact Center Representative you
will be doing the following tasks:
Identifies and manages existing and emerging risks that stem
from business activities and the job role.
Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for
Provides operational support to members with their banking needs on
multiple Banking products.
Reviews accounts and transactions to ensure adherence with
regulatory guidelines and may be required to take action and/or
escalate non-compliant issues.
Works under limited supervision to identify and recommend smart
trade-offs for the member and USAA.
Identifies and confirms the members immediate request(s) and works
to resolves issues.
Explores members banking needs and responds with needs-based
Recommends new Banking products that might be of interest to the
Maintains high levels of member satisfaction consistent with USAAs
core values. Demonstrates commitment to quality through member
High School Diploma or General Equivalency Diploma 1 year of
customer service, financial services member contact, or military
Strong interpersonal and communication skills.
Ability to prioritize and multi-task, including navigating through
multiple business applications.
Knowledge and understanding of bank regulatory and compliance
requirements Successful completion of a job-related assessment may
2+ Years Banking experience and Sales Experience 2+ years Sales
Experience 1+ years Contact Center Experience
Monday - Friday as early as 11:00AM - 8:00PM PHX time and one
weekend day between 7:30AM - 4:00PM
USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid
within the salary range based on your experience and market
position. The salary range for this position is: $33,280.00 -
Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors.
Geographical Differential: Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.
Shift premium will be addressed on an individual-basis for
applicable roles that are consistently scheduled for non-core
At USAA our employees enjoy best-in-class benefits to support
their physical, financial, and emotional wellness. These benefits
include comprehensive medical, dental and vision plans, 401(k),
pension, life insurance, parental benefits, adoption assistance,
paid time off program with paid holidays plus 16 paid volunteer
hours, and various wellness programs. Additionally, our career path
planning and continuing education assists employees with their
Please click on the link below for more details.
USAA Total Rewards