The Server is responsible for taking customer's food and drink
orders, serve food and beverages, prepare itemized checks, and
sometimes accept payments. May perform additional duties, which may
include escorting guests to tables, serving customers seated at
counters, setting up and clearing tables, or operating a cash
register. They also check the identification of patrons to ensure
they meet the minimum age requirement for the purchase of alcohol.
Responsible for providing the highest quality of service possible
to guests in an efficient and courteous manner.
Education & Experience
- High School diploma or equivalent and/or experience in a hotel
or a related field preferred.
- Alcohol Awareness Certification (must comply with State
- Food Handlers certification (must comply with State
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses
of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must be effective at listening to, understanding, and
clarifying the concerns and issues raised by coworkers and
- Must be able to work with and understand financial information
and data, and basic arithmetic functions.
- Must maintain composure and objectivity under pressure.
Job Duties & Functions
- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Avantic Lodging
Enterprises standards, as required by scheduling which will vary
according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which include wearing the proper uniform and name tag when working
(per brand standards).
- Comply at all times with Avantic Lodging Enterprises standards
and regulations to encourage safe and efficient hotel
- Comply with certification requirements as applicable to
position to include Alcohol Awareness, Food Handlers, Safety,
- Be familiar with the organization of the restaurant and lounge
and know the function of each job position.
- Have a thorough knowledge of menus and specials in the
- Service guests with all food and beverage requirements in a
warm, friendly, courteous and professional manner.
- Clear, clean and reset tables as needed.
- Be familiar with the operation of the P.O.S. system.
- Carry out cashiering functions in closing checks and end of
- Perform opening and closing procedures, and side work duties
according to station rotation assignment.
- Ensure that tables and side stands are kept stocked, tidy and
- Employees must at all times be attentive, friendly, helpful and
courteous to guests, managers and all of their fellow
- Be familiar with the organization of Avantic Lodging
Enterprises Hotels and know the function of each department.
- Attend meetings as required by management.
- Perform any other duties as requested by management.
The following outlines the work environment employees will
encounter while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the job.
N = Not Anticipated: 0%
O = Occasionally: 1-33% (per shift)
F = Frequently: 34-66% (per shift)
C = Constantly: 67-100% (per shift)
Work Environment of Job
Associate is subject to inside environmental conditions:
Protection from weather conditions but not necessarily from
Associate is subject to outside environmental conditions: No
effective protection from weather.
Associate is subject to extreme heat or cold (temperatures below
32 degrees or above 100 degrees) for periods of more than one
Associate is subject to noise: There is sufficient noise to
cause the employee to shout in order to be heard above ambient
Associate is subject to vibration: Exposure to oscillating
movements of the extremities or whole body.
Associate is subject to hazards: Includes a variety of physical
conditions, such as proximity to moving mechanical parts, moving
vehicles, electrical current, working on scaffolding and high
places, exposure to high heat or exposure to chemicals.
Associate is subject to atmospheric conditions: One or more of
the following conditions that affect the respiratory system or the
skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.
Associate is subject to oils: There is air and/or skin exposure
to oils and other cutting fluids.
Associate is required to function in narrow aisles or
Associate is exposed to infectious diseases.
None: Associate is not substantially exposed to adverse
environmental conditions (as typical office or administrative
Physical Requirements of Job
Climbing: Ascending or descending ladders,
stairs, scaffolding, ramps, poles, and the like, using feet and
legs and/or hands and arms.
Balancing: Maintaining body equilibrium to
prevent falling when walking, standing or crouching on narrow,
slippery or erratically moving surfaces.
Stooping: Bending body downward and forward by
bending spine at waist. Requires full use of the lower extremities
and back muscles.
Kneeling: Bending legs at knee to come to rest
on one or both knees.
Crouching: Bending the body downward and
forward by bending leg(s) and spine.
Crawling: Moving about on hands and knees or
hands and feet.
Reaching: Extending hand(s) and arm(s) in any
direction, particularly for sustained periods of time (typing/using
Standing: Remaining upright on the feet,
particularly for sustained periods of time.
Walking: Moving about on foot to accomplish
tasks, particularly for long distances or moving from one work site
Pushing: Using upper extremities to press
against something with steady force in order to thrust forward,
downward or outward.
Pulling: Using upper extremities to exert force
in order to draw, drag, haul or tug objects in a sustained
Finger Dexterity/Grasping: Picking, pinching,
typing or otherwise working, primarily with fingers rather than
with whole hand or arm as in handling. Applying pressure to an
object with the fingers and palm.
Feeling: Perceiving attributes of objects, such
as size, shape, temperature or texture by touching with skin,
particularly that of fingertips.
Talking: Expressing or exchanging ideas by
means of the spoken word; those activities where detailed or
important spoken instructions must be conveyed to other workers or
guests accurately, loudly, or quickly.
Hearing: Perceiving the nature of sounds at
normal speaking levels with or without correction, and having the
ability to receive information through oral communication.
Repetitive Motions: Making substantial
movements (motions) of the wrists, hands, and/or fingers.
Vision: Employee is required to have close
visual acuity to perform an activity such as: preparing and
analyzing data and figures; determine accuracy, neatness, and
thoroughness of the work assigned; transcribing; viewing a computer
terminal; extensive reading; visual inspection involving small
defects, small parts, and/or operation of machines (including
inspection); using measurements devices; and/or assembly or
fabrication of parts at distances close to the eyes.
Lifting: Raising objects from a lower to a higher position or
moving objects horizontally from position to positions.
This job requires a valid drivers' license and motor vehicle
This job requires a criminal background check.
This job description is not intended to be all-inclusive,
additional details will be specified by the supervisor. The
associate will also perform other reasonable business duties
assigned by the supervisor.
Management reserves the right to change this job description,
job responsibilities, duties, and working hours as needs
If requested in accordance with applicable law, the Company
provides reasonable accommodation to known physical or mental
limitations of an otherwise qualified associate with a disability
to allow him/her to perform essential functions of the job unless
the accommodation would impose an undue hardship on the
Avantic Lodging Enterprises is an at-will employer. This job
description is a guideline and does not constitute a written or
implied employment contract.
Job Posted by ApplicantPro