Customer Service Representative

Company: The Garner Group
Location: Yuma
Posted on: January 21, 2023

Job Description:

Job DescriptionDO YOU HAVE EXCEPTIONAL CUSTOMER SERVICE SKILLS?

• Are you looking for a fantastic, entry-level job where you will be trained in exceptional customer service and gain business and technical skills in a growing company?
• Is going the extra mile part of your life philosophy?
• Do you thrive in a fast-paced, constantly adapting environment?
• Do you want to do important work every day - but do it in a casual work environment where you can wear jeans?We look for charismatic, passionate people to join this award-winning team!The Client Services Account Manager is the main point of contact for our clients, and plays a key role in providing support to our clients on Paylocity's Payroll and HR products and services. On a daily basis you are communicating with our clients via phone and email, helping them with both technical and non-technical issues. You will work as part of a team, and in the role interact with other departments to provide a seamless service experience to our clients.
  
  While you absolutely need computer skills, and ability to troubleshoot and perform basic computational math, this role is a great starting point for your Paylocity career! This role is ideal for recent college grads, and those from the hospitality, retail or other service-based industries, or those from other payroll service bureaus with a strong history of excellent performance. We provide 9 paid weeks of solid training to gain industry and Paylocity-specific knowledge on our products and services.
  
  Performance Objectives:
  • Provide thorough, accurate and ethical customer support to our clients
    • Develop and maintain strong relationships with clients and team members
    • Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to provide solutions to our clients
    • Master our web-based products and software applications while working on multiple monitors and applications simultaneously
    • Respond to up to 50 calls and emails daily while consistently providing quality service, accurate answers, solutions, and follow-through
    • Assist with special projects as assigned
    • Work overtime as needed, especially during year-end (October - February)
    • Other duties as assignedby Jobble

Keywords: The Garner Group, Yuma , Customer Service Representative, Other , Yuma, Arizona