Customer Service Representative
Company: The Garner Group
Location: Yuma
Posted on: January 21, 2023
Job Description:
Job DescriptionDO YOU HAVE EXCEPTIONAL CUSTOMER SERVICE
SKILLS?
- Are you looking for a fantastic, entry-level job where you will
be trained in exceptional customer service and gain business and
technical skills in a growing company?
- Is going the extra mile part of your life philosophy?
- Do you thrive in a fast-paced, constantly adapting
environment?
- Do you want to do important work every day - but do it in a
casual work environment where you can wear jeans?We look for
charismatic, passionate people to join this award-winning team!The
Client Services Account Manager is the main point of contact for
our clients, and plays a key role in providing support to our
clients on Paylocity's Payroll and HR products and services. On a
daily basis you are communicating with our clients via phone and
email, helping them with both technical and non-technical issues.
You will work as part of a team, and in the role interact with
other departments to provide a seamless service experience to our
clients.
While you absolutely need computer skills, and ability to
troubleshoot and perform basic computational math, this role is a
great starting point for your Paylocity career! This role is ideal
for recent college grads, and those from the hospitality, retail or
other service-based industries, or those from other payroll service
bureaus with a strong history of excellent performance. We provide
9 paid weeks of solid training to gain industry and
Paylocity-specific knowledge on our products and services.
Performance Objectives:
- Provide thorough, accurate and ethical customer support to our
clients
- Develop and maintain strong relationships with clients and team
members
- Apply critical thinking and problem-solving skills to research,
troubleshoot, and walk clients through our products to provide
solutions to our clients
- Master our web-based products and software applications while
working on multiple monitors and applications simultaneously
- Respond to up to 50 calls and emails daily while consistently
providing quality service, accurate answers, solutions, and
follow-through
- Assist with special projects as assigned
- Work overtime as needed, especially during year-end (October -
February)
- Other duties as assignedby Jobble
Keywords: The Garner Group, Yuma , Customer Service Representative, Other , Yuma, Arizona
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