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Claims Service Specialist

Company: Allstate
Location: Yuma
Posted on: February 7, 2019

Job Description:

Where good people build rewarding careers.Think that working in the insurance field can---t be exciting, rewarding and challenging? Think again. You---ll help us reinvent protection and retirement to improve customers--- lives. We---ll help you make an impact with our training and mentoring offerings. Here, you---ll have the opportunity to expand and apply your skills in ways you never thought possible. And you---ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.Job DescriptionAllstate Insurance Company has an exceptional career opportunity for a Claims Service Specialist in Yuma, AZ! Do you enjoy helping others? In this position, you will be able to help customers in their time of need while being responsible for obtaining first notice of loss reports for non-complex auto claims through an Express Claim Center. You will handle customer questions on processes, policies, next steps, and update claim information. You will perform a variety of routine tasks of basic complexity requiring some independent judgment and are expected to provide compassionate service that is fast, fair, and easy, to ensure customer retention. What you will do:

  • Use Allstate's state-of-the-art NextGen claims system to file new claims and bring existing claims to resolution
  • Review investigation notes and determine coverage and liability for non-complex losses
  • Explain basic claim process and provides information of a general nature to customers
  • Research and respond to customer inquiries within service levels
  • Work in a collaborative team environment to handle large call volumes to assist customers through the claims process
  • Able to adhere to call center guidelines, schedules, and measurements
  • Maintain confidentiality of customer and agent information
  • Utilizes technology to approve and process claims payment and vehicle inspections
  • Achieve targeted performance goals to support Allstate's industry leading operation standards
  • Utilize critical thinking skills to discover innovative ways of working and resolve complex problems in a team environment
  • Thrive in an inclusive team environment that encourages diversity, balance and innovation Start Date: Sunday, April 14th, 2019Starting salary: $15.00 hourly / $31,200 annually (paid bi-weekly) Training:
    • Paid 5 week training program which includes classroom and hands on training.
    • Training schedule will be Sunday through Thursday 8:00 AM - 4:45 PM
    • Complete training runs for 5 weeks and is mandatory. Due to the importance of training, no time off will be permitted during this period
    • Permanent shift will be determined at a later date What we offer:
      • Competitive salary
      • Generous Paid Time Off, 401(k) and pension
      • Medical, dental, and vision coverage
      • Casual work environment
      • Wellness incentives
      • Tuition reimbursement program
      • Volunteer opportunities
      • Learn more about our benefits at Allstate Good Life Job QualificationsIf you're up to the challenge, here are some of the qualifications you'll need to apply:
        • 2 years of customer service preferred
        • Ability to work any schedule Sunday-Friday, 5:45am to 10:30pm
        • High School Diploma or General Education Diploma (GED)
        • Excellent customer service skills
        • Excellent written and verbal communication skills with a real passion for helping others
        • Ability to work independently and in team environment
        • Excellent time management skills
        • Strong computer, typing and grammar skills
        • Bilingual applicants fluent in English and Spanish are strongly encouraged to apply
        • Military applicants are encouraged to apply If you are selected, you are required to submit to a background investigation, which includes a drug screen. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.Good Work. Good Life. Good Hands--. As a Fortune 100 company and industry leader, we provide a competitive salary --- but that---s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you---ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

          Keywords: Allstate, Yuma , Claims Service Specialist, Other , Yuma, Arizona

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