Salesforce Business Analyst - Remote

Company: Eagle Creek
Location: Yuma
Posted on: March 16, 2023

Job Description:

Job Overview: Eagle Creek, an Atos Company is seeking a Salesforce.com Business Analyst to support sales and delivery teams on the Sales Cloud, Service Cloud, Marketing Cloud and force.com platforms. The ideal candidate will have a background in identifying application requirements, functional design, configuration and testing. Duties * Gather and refine requirements for the creation of functional and technical design. * Conduct and lead requirements and solution design workshops. * Drive discovery conversations with our clients' IT staff and business stakeholders. * Author design and configuration specifications based on client business and technical requirements. * Define process, create, and maintain workflow and related documentation * Evaluate client processes and technologies for the purpose of innovation and improvement. * Develop and maintain requirements documentation including RTM. * Provide configuration expertise for validation and testing. * Work with client user groups to identify and set priorities for future innovation. * Advise and guide clients towards best practices in Salesforce.com configuration, workflow, customization and data validation. * Participate in pre-sales efforts and strategic project planning as required. * Mentor and train, formally and informally, lesser experienced resources. * Develop project-specific training material. * Create and execute Functional Test Scripts * Conduct training sessions. Desired Skills * 5+ years in dedicated BA role on CRM consulting and implementation engagements. * 3+ year dedicated Salesforce.com BA experience * Deep understanding of Salesforce.com technical requirements, system configuration, user requirements and all related policies and procedures. * Salesforce.com Service Cloud implementation experience. * Knowledge of APEX and VisualForce development. * Experience with Software Development Life Cycle methodologies and best practices * Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP * Strong documentation, prioritization and training skills. * Excellent customer interface, analytical and problem solving skills. * Excellent communication and inter-personal skills, accustomed to working in both large and small team environments. * Strong experience working on Agile projects. * Knowledge of database design and data migrations. * Strong knowledge of SDLC methodologies and processes. * Excellent communication, presentation, and interpersonal skills. * Bachelor's degree in computer science, related field, or equivalent. * Salesforce Certified Administrator Eagle Creek is an Equal Opportunity/Affirmative Action Employer. Job Location Yuma, Arizona, United States Position Type Full-Time/Regular Apply

Keywords: Eagle Creek, Yuma , Salesforce Business Analyst - Remote, Professions , Yuma, Arizona