Customer Service Representative
Company: Advanced Call Center Technologies
Location: Yuma
Posted on: September 5, 2020
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Job Description:
Advanced Call Center Technologies is seeking Customer Service
Representatives to join our team. Do you love helping others? If
so, apply now for an instant interview! We offer Customer Service
Representatives: PAID TRAINING! You can be successful even without
experience Massive opportunity for advancement; 90% of our
leadership team was promoted from within. Hourly, overtime, and
tremendous bonus opportunities. Fantastic Supervisors and a
Positive environment Employee appreciation, Team, and Theme days
Health Insurance Multiple Full time schedules Position Summary
Customer Service Associates primarily receive inbound calls from
consumers for assistance with billing inquiries, payments, credits,
fraud alerts, internet and cell phone services, and mortgage
servicing. Customer Service Associates are problem solvers with
good negotiation skills who are self-driven and motivated to meet
individual service and sales goals. Customer Service Associates use
their excellent communication and interpersonal skills with every
contact to provide world-class customer service. Essential Duties
and Responsibilities: Responds promptly to customer needs; Solicits
customer feedback to improve service; Responds to requests for
service and assistance. Maintains confidentiality; Listen to others
without interrupting; Speaks clearly and persuasively in positive
or negative situations; Listens and gets clarification; Multi tasks
to document while speaking with the consumer Demonstrates accuracy
and thoroughness; Looks for ways to improve and promote quality;
Applies feedback to improve performance; Monitors own work to
ensure quality. Meets clients specific quality standards. Meets
productivity standards; Completes work in timely manner; Strives to
increase productivity; Works quickly. Is consistently at work and
on time Follows instructions, responds to management direction;
Takes responsibility for own actions; Keeps commitments; Completes
tasks on time or notifies appropriate person with an alternate
plan. Minimum Qualifications: High School Must be able to
successfully pass criminal background check Data entry and basic
computer skills
Keywords: Advanced Call Center Technologies, Yuma , Customer Service Representative, Sales , Yuma, Arizona
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