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Part Time - Front Desk Agent - - IHG Army Hotel Candlewood Suites - Yuma Proving Ground, AZ

Company: IHG
Location: Yuma
Posted on: November 19, 2021

Job Description:

About us At InterContinental Hotels & Resorts--, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries.-- By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over. At IHG Army Hotels, our mission is to provide great on-post hotel stay experiences to military personnel, families, as well as guests. We do this by providing convenient, reasonably priced hotels on 40 installations across the nation- many featuring brand-name hotels previously only offered off post.? At Candlewood Suites-- we want our guests to feel trusted and free to do what they want in their own space which means we need you to: Be down-to-earth by being straightforward and natural Be considerate by being respectful, perceptive, and accommodating Be friendly by being kind, approachable and light-hearted Be reliable by being professional, a team player and resourceful Your day to day Welcome guests in a friendly, prompt, and professional manner recognizing IHG Rewards Club Members and returning guests-- Check guests in, issue room keys, provide information on hotel services and room location Ensure required identification is taken from guests at check-in in line with local legislative requirements Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximize hotel revenue Answer, record and process all guest calls, messages, requests, questions, or concerns Record guest preferences in the system Check guests out, including resolving any late or disputed charges Accurately process all cash and credit card transactions using established procedures Issue, control, and release guest safe-deposit boxes in line with hotel procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Take action to solve guest problems/complaints using appropriate service recovery guidelines Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. What we need from you You need a High School diploma or equivalent, plus one-year front desk/guest service experience and some college is preferred.-- You may be required to work nights, weekends, and/or holidays. Frequently standing up behind the desk and front office areas Handling objects, products, and computer equipment Basic computer skills to operate various property management and reservations systems, etc. Being passionate about people and service Strong communication skills essential when interacting with guests and employees Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests information updates, etc. -- Basic math skills are used frequently when handling cash or credit. Problem solving, reasoning, motivating, and training abilities are often used What we offer In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.---- Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Keywords: IHG, Yuma , Part Time - Front Desk Agent - - IHG Army Hotel Candlewood Suites - Yuma Proving Ground, AZ, Sales , Yuma, Arizona

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