Business Support Analyst, Intermediate - Retail Bank Consumer Lending

Company: USAA
Location: Yuma
Posted on: January 28, 2023

Job Description:

Purpose of JobWhy USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Business Support Analyst for our Retail Bank Consumer Lending organization. This Intermediate position allows you to work remotely in the continental U.S. with occasional business travel.

As a member of the remediation team, you'll make your mark by performing calculations and writing business requirements to resolve member financial reparations. Your expertise in data structure supports our mission to put the member first by identifying the financial concern and providing expeditious and detailed resolution through the use of Excel, pivot tables, Tableau, SQL, and Predictive Modeling.Job RequirementsWhat you'll do:

• Identify and handle existing and emerging risks that stem from business activities and the job role.
• Ensure risks associated with business activities are successfully identified, measured, supervised, and controlled.
• Follow written risk and compliance policies, standards, and procedures for business activities.
• Provide operational support on current processes and support business operations and management in finding opportunities and solutions to meet current and future business needs.
• Prioritize and define parameters of assigned projects and assemble relevant data for said project(s).
• Validate information and collaborate with other departments to include presentations of detailed findings, alternatives, and recommended actions.
• Collect information, analyze data and trends, identify root causes, and develop recommendations to improve business operations.
• Review, validate, and/or analyze reports that function as a control to existing processes.What you have:
  • Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree.
  • 2 years of business support experience in an analyst capacity supporting business planning initiatives and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
  • Proficient level experience in a wide-variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.What sets you apart:
    • US military experience through military service or a military spouse/domestic partner
    • Soft Skills: Collaboration, Leadership, Critical Thinking, Creative Problem Solving, Time Management, Communication, Adaptability, Systematic Planning, Team Cohesion, Interpersonal Skills
    • Data Skills: Excel, Powerbi, Tableau, JASP, Numerous Excel Toolpacks, SQL, Pivot Tables, Predictive Modeling, Classification and Regression Trees, Association Rules, Logistic Regressions, T-testing, ANOVAs, Tukey Testing.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $55,580 - $99,570.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Yuma , Business Support Analyst, Intermediate - Retail Bank Consumer Lending, Professions , Yuma, Arizona